RETURN, EXCHANGE & REFUND POLICY

We want every client to feel complete satisfaction with their Loire piece.

If an adjustment is needed, our policy ensures a fair and respectful process.

Returns

• Accepted within 15 days of delivery.

• Items must be unused, in their original packaging, with all labels attached.

• Once the label is cut, the item becomes non-returnable.

• Return shipping is paid by the customer.

Exchanges

• Accepted within 30 days of delivery.

• Exchange shipping is complimentary, Loire covers the cost.

• If your requested size or item is unavailable, a refund will be issued instead.

Refunds

• Processed within 14 business days after the returned item is inspected and approved.

• Refunds exclude shipping fees unless the item arrived faulty or incorrect.

To initiate a return or exchange, contact loirebrandcare@gmail.com with your order number and request details.